Shipping & Return

US Orders

Floor Mats: 
- Free Standard Shipping on 2 or more mats!
Estimated delivery 7-15 Business days

- Economy Shipping - $11.98
Estimated delivery - 7-15 Business days


Talking Buttons & Other Products:
- Free Standard Shipping on orders $75 and up!
Estimated delivery 5-9 Business days

- Economy Shipping - $11.98
Estimated delivery - 3-5 Business days

- Express Shipping - $29.95
Estimated delivery 1-2 Business days

The courier your order is shipped with will be selected by the warehouse based on the best option available.

Orders Outside of 48 Contiguous States: Transit times are longer to destinations outside of the mainland US. Please allow up to 21 calendar days from the US scan to be updated in Hawaii, Alaska, Guam, US Virgin Islands and Puerto Rico.

*Certain products may have a longer shipping time due to current stock availability.

International Orders

- Free standard shipping on orders $250 and up!
Estimated delivery 6-25 Business days

- Economy Shipping - $39.95
Estimated delivery 6-25 Business days



Due to military handling time, APO, FPO and DPO deliveries to some destinations could take up to 60 days or more. PO box deliveries can take up to 7- 10 working days.

Please note that, as they are sent via email, gift cards do not count towards the free shipping threshold.

In the unlikely event that you do not receive your order after the stated delivery time frame, or your order is damaged upon arrival, please contact us as soon as you are aware and no longer than 7 days from the delivery stated on your tracking code.



Returns & Cancellations

Products must be returned within 45 days of receiving your order.

To initiate a return or cancellation, please contact us at and include your order number, name and/or e-mail address used to place the order, or the shipping address. For security and accuracy we need two points of reference to confirm an order.

We look forward to helping and will reply to every e-mail and will get back to you as soon as possible. Please check your spam folder if you don’t see a response from us.



  • We only offer refunds onto the original payment method used to make the order.

  • For purchases made by part-card, part-gift card, the refund will be applied to the gift card first.

  • Refunds will be actioned within 7 days from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.


For shipments to countries with import taxes and duties, these fees must be paid by customers, or refunds can’t be issued.

You will be responsible for paying return shipping costs.


Products purchased from a PawkieTalkie event will be refunded with store credit in the full amount. We don’t provide cash refunds for products purchased at events. If you wish to return something from a pop-up store please contact Customer Support.